Services to Community Associations
 
FINANCIAL
 
ADMINISTRATIVE
 
PROPERTY MANAGEMENT
 
RCP Advantage
 
CUSTOMER SERVICE
 
RCP Management maintains a 24 hours-emergency call service. A manager is on call 24 hours a day, 365 days a year to respond to emergencies.During regular business hours, RCP's customer service department responds to homeowner needs, requests and /or complaints. All work orders are recorded using a computerized work order system that can track the progress of work orders by type, by unit and by association.
 
THE MANAGEMENT TEAM
 
A team of two management professionals is assigned to your Association to respond quickly to your needs. Our property managers are the best in the business: a select group of senior managers supported by an experienced staff of associate mangers and administrators. Each management team is responsible for a limited number of full management projects. This means more time for you, and immediate attention to your needs.
 
ONSITE EMPLOYEE SUPERVISION
 
When an association has onsite staff it is critical that they are professionally supervised. There are laws and regulations that need to be followed in both their treatment and payroll. Close supervision of onsite staff can be one of the most positive influences on the health of your association.
 
VENDORS
 
We use independent vendors and thus gain no financial benefit from their services. Our only interest is in seeing that your association receives professional attention and superior service from vendors, who are licensed, bonded and insured.
 

 
RCP Management after hours
 
24 HOUR HOTLINE
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RCP maintains an after hours emergency hotline. An operator will answer the phone and dispatch needed services.
 
MANAGEMENT ON DUTY
 
A property manager experienced in handling emergencies is always available to work with the emergency operator and the emergency vendor.
 
VENDORS
 
Specific vendors will be assigned emergency responsibilities for your association and are prepared to act on very short notice to assist you after hours.
 

 
RCP Start-up Procedures
 
Upon receiving a management assignment, RCP initiates a program to integrate the property documentation, financial data, and other relevant information into our property management system. The following is a partial list of RCP standard procedures.
 
 
PROJECT DATA
 
A Property Summary Sheet is prepared on the property. This summary sheet contains the following:
 
NOTIFICATION OF NEW MANAGEMENT
 
All concerned parties are promptly notified regarding change in management. These include:
 
ACCOUNTING/ADMINISTRATIVE
 
All accounting procedures are initiated immediately. Per our contract we will:
 
BUILDING INSPECTION AND MAINTENANCE
 
The project is thoroughly inspected and a written report with all findings is submitted. Recommendations based on these findings are made and implemented, as agreed upon. We verify, review, and inspect the following:
 
RESIDENT INFORMATION
 
An audit of resident-related documentation is conducted. Recommendations for any additions are made at this time. RCP Management will:
The above-described procedures are completed during the first four to six weeks of assignment to the project. From this data, your project is entered into the RCP fully-integrated, on-line master program. This sophisticated property management system uses real-time methods of invoicing, check receipts and disbursement posting. At the end of each month, the Association receives a comprehensive operating report based on the general operation procedures outlined in the next section.
 

 
RCP General Operation
 
Subsequent to our start-up program, RCP Management will implement the following general procedures to ensure a smooth, month-to-month operation.
 
RECEIPT PROCEDURES
 
Assessments - All monthly checks are deposited in a local segregated lock box account for the benefit of the Association. Concurrently, an entry is made into the system as a credit to assessment, which updates the owner's payment status.
 
Collections - A Delinquency Report is issued on the 10th day of each month. From this report, demand letters are issued and other reasonable collection methods employed.
 
DISBURSEMENT PROCEDURES
 
Invoices - All invoices for project bills are received in the RCP office. They are then coded to the proper general ledger account, and prepared for approval by management and the association treasurer. pre-approved by the board of directors prior to any disbursement. A copy of the issued vendor check is maintained at the RCP office to provide evidence of payment should a vendor dispute arise.
 
REPORT PROCEDURES
 
At the end of each month, the association is provided with the following documents:
The accuracy and efficacy of our reports are based on RCP Management's ability to maintain excellent records with state-of-the-art data processing. We are able to generate on-line comprehensive property information and detailed financial reports. Since this system is completely integrated, information can flow through the various modules without any duplication of work. This system provides the kind of flexibility which allows us to customize the financial reports to the owner's specific requirements.
 
STAFFING, VENDORS, AND SUBCONTRACTORS
 
The performance of all current vendors and subcontractors and subsequent contractors will be monitored to assure full compliance with the contract and quality of work. RCP's division of property management personnel are of appreciable benefit in these areas.
 
At RCP Management, we believe in the importance of accommodating all owners with prompt and courteous service. Our property management system accurately tracks the timeliness of such service, and takes swift action when unnecessary lapses are indicated.
 

 
RCP Financial Reports
 
A computerized financial statement is produced on a monthly basis.
 
BALANCE SHEET - INCOME STATEMENT
 
ACCOUNTS PAYABLE
 
ACCOUNTS RECEIVABLE
 
DELINQUENCY REPORT
 

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